Customer Profile
The Customer Profile allows you to store your call preferences, such as:
- Frequently dialed numbers
- Emergency numbers
- Preferred gender of communications assistant
- Preferred announcement relay service
Customer Profiles help speed up call processing.
To create a Customer Profile
Fill out the online form to create a Customer Profile.
For help with filling out the online form Click here for instructions.
![A screenshot of the customer profile registration page.](https://24016720.fs1.hubspotusercontent-na1.net/hub/24016720/hubfs/RelayMissouri_September2023/images/Customer-Profile-Register-New-Account.jpg?width=300&name=Customer-Profile-Register-New-Account.jpg)
Speech-to-Speech (STS) Customer Profile
This feature is specifically designated for STS users. These settings allow STS users to select unique Call Handling options.
STS users can choose whether to allow a relay operator to repeat everything or repeat when not understand.
STS users can create a unique STS User ID.
The “Speech to Speech Contacts” feature allows STS users to store contact descriptions and phone numbers for easier access when placing STS calls.
![Customer Profile screenshot of the speech to speech page.](https://24016720.fs1.hubspotusercontent-na1.net/hub/24016720/hubfs/RelayMissouri_September2023/images/Customer-Profile-STS.jpg?width=300&name=Customer-Profile-STS.jpg)
To see or update your Customer Profile
To see or update your Customer Profile, login with your username and password.
![Screenshot of the Customer Profile Login page.](https://24016720.fs1.hubspotusercontent-na1.net/hub/24016720/hubfs/RelayMissouri_September2023/images/Customer-Profile-Login.jpg?width=300&name=Customer-Profile-Login.jpg)
Then select “Customer Profile” in the upper right corner of the screen.
![Screenshot of the customer profile make a call page.](https://24016720.fs1.hubspotusercontent-na1.net/hub/24016720/hubfs/RelayMissouri_September2023/images/Customer-Profile-Login2.jpg?width=300&name=Customer-Profile-Login2.jpg)
Contact Customer Support
You may contact customer support for assistance with your Customer Profile.