Skip to content

Customer Profile

The Customer Profile allows you to store your call preferences, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of communications assistant
  • Preferred announcement relay service

Customer Profiles help speed up call processing.

To create a Customer Profile

Fill out the online form to create a Customer Profile.

 For help with filling out the online form ​Click here for instructions.

A screenshot of the customer profile registration page.

Speech-to-Speech (STS) Customer Profile

This feature is specifically designated for STS users. These settings allow STS users to select unique Call Handling options.

STS users can choose whether to allow a relay operator to repeat everything or repeat when not understand.

STS users can create a unique STS User ID.

The “Speech to Speech Contacts” feature allows STS users to store contact descriptions and phone numbers for easier access when placing STS calls.

Customer Profile screenshot of the speech to speech page.

To see or update your Customer Profile

To see or update your Customer Profile,  login with your username and password.

Screenshot of the Customer Profile Login page.

Then select “Customer Profile” in the upper right corner of the screen.

Screenshot of the customer profile make a call page.

Contact Customer Support

You may contact customer support for assistance with your Customer Profile.