Customer Profile
The Customer Profile allows you to store your call preferences, such as:
- Frequently dialed numbers
- Emergency numbers
- Preferred gender of communications assistant
- Preferred announcement relay service
Customer Profiles help speed up call processing.
To create a Customer Profile
Fill out the online form to create a Customer Profile.
For help with filling out the online form Click here for instructions.
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Speech-to-Speech (STS) Customer Profile
This feature is specifically designated for STS users. These settings allow STS users to select unique Call Handling options.
STS users can choose whether to allow a relay operator to repeat everything or repeat when not understand.
STS users can create a unique STS User ID.
The “Speech to Speech Contacts” feature allows STS users to store contact descriptions and phone numbers for easier access when placing STS calls.
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To see or update your Customer Profile
To see or update your Customer Profile, login with your username and password.
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Then select “Customer Profile” in the upper right corner of the screen.
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Contact Customer Support
You may contact customer support for assistance with your Customer Profile.