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Relay Missouri Toll-Free Numbers
and Contact Information

We’re here to help! All services are available 24 hours a day, 
7 days a week, except where noted.


Relay Missouri Team

Cady

Cady Macfee
Associate Accessibility Relationship Manager

913-309-6618 (Office)
cady.macfee@t-mobile.com


Relay Missouri Team

Adult African American male using TTY services.
TTY Relay

711 or
English: 800-735-2966
Spanish: 800-520-7309

TTY Relay Customer Service

English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com

191x191-voice-caller
Standard Phone User

711 or
English: 866-735-2460
Spanish: 800-520-7309

Customer Service

English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com

Adult African American female using Voice Carry Overs service.
Voice Carry-Over (VCO)

711 or
English: 800-735-0135
Spanish: 800-520-7309

VCO Customer Service

English:  866-931-9027
Spanish: 800-676-4290
Email: access@t-mobile.com

African American adule male using TeleBraille services.
TeleBraille Relay

711 or
English: 800-735-2966
Spanish: 800-520-7309

TeleBraille Relay Customer Service

English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com

Older adult male using Hearing Carry Over service.
Hearing Carry-Over (HCO)

711 or
English: 800-735-2966
Spanish: 800-520-7309

HCO Customer Service

English: 877-787-1989
Spanish: 800-676-4290
Email: access@t-mobile.com


Speech-to-Speech Services

Support
Speech-to-Speech (STS)

711 or
English: 877-735-7877
Spanish: 800-520-7309

STS Customer Service

English:  877-787-1989
Spanish: 800-676-4290
Email: access@t-mobile.com


Captioned Telephone Services

CapTel

Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week

CapTel Customer Service

Press the blue button labeled “Cust Serv” on the CapTel phone or call:
English: 888-269-7477, 24 hours
Spanish: 866-670-9134, Monday-Friday, 9:00 am – 6:30 pm


Relay Conference Captioning

Relay Conference Captioning (RCC)

RCC regular hours:
Monday-Friday: 8:00 am – 8:00 pm
Saturday: 8:00 am – 2:00 pm

RCC Customer Service

English:  833-250-2784
Please limit calls to this number
for real-time captioning issues.

Email: captioning@t-mobile.com


Customer Profile

Contact Customer Profile
Customer Service for TRS Customer Profile

English:  800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com


IP Relay

IP Relay Customer Service:

English:  800-676-3777
Spanish: 800-676-4290
Email: iprelay@t-mobile.com


International Relay

Internationalcall
International Relay

711 or any Relay Missouri toll-free relay number.

For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837

Customer Service

English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com


 

If 711 does not work

711 square

Your building’s PBX system may need to be modified in order to enable the 711 dialing.

Contact your office administrator, IT specialist or local telephone service provider to ask for the 711 dialing in your building.

For FCC information about the 711 dialing, visit FCC website.