Relay Missouri Toll-Free Numbers
and Contact Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
Relay Missouri Team
Headhsot of Cady Macfee
Cady Macfee
Associate Accessibility Relationship Manager
913-309-6618 (Office)
cady.macfee@t-mobile.com
Relay Missouri Services
A man typing on a TTY.
TTY Relay
711 or
English: 800-735-2966
Spanish: 800-520-7309
TTY Relay Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 866-735-2460
Spanish: 800-520-7309
Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 800-735-0135
Spanish: 800-520-7309
VCO Customer Service
English: 866-931-9027
Spanish: 800-676-4290
Email: access@t-mobile.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 800-735-2966
Spanish: 800-520-7309
TeleBraille Relay Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 800-735-2966
Spanish: 800-520-7309
HCO Customer Service
English: 877-787-1989
Spanish: 800-676-4290
Email: access@t-mobile.com
Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 877-735-7877
Spanish: 800-520-7309
STS Customer Service
English: 877-787-1989
Spanish: 800-676-4290
Email: access@t-mobile.com
Captioned Telephone Services
CapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
CapTel Customer Service
Press the blue button labeled “Cust Serv” on the CapTel phone or call:
English: 888-269-7477, 24 hours
Spanish: 866-670-9134, Monday-Friday, 9:00 am – 6:30 pm
Email: captel@captel.com
Relay Conference Captioning
Relay Conference Captioning (RCC)
RCC regular hours:
Monday-Friday: 8:00 am – 8:00 pm
Saturday: 8:00 am – 2:00 pm
RCC Customer Service
English: 833-250-2784
Please limit calls to this number
for real-time captioning issues.
Email: captioning@t-mobile.com
Customer Profile
TRS Customer Profile online form on a laptop's screen
Customer Service for TRS Customer Profile
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
IP Relay
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any Relay Missouri toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: access@t-mobile.com
If 711 does not work
711
Your building’s PBX system may need to be modified in order to enable the 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for the 711 dialing in your building.
For FCC information about the 711 dialing, visit FCC website.