This service is for people who have speech difficulties or those who use an assistive voice device.
With Video-Assisted Speech-to-Speech (VA-STS), you can call anyone on the phone. Using video conference technology, you also connect visually with a relay operator. The relay operator, specially trained to understand speech patterns and watch for visual cues, repeats your words as needed for clarity.
This relay service is available in English.
The Customer Profile allows you to store your relay call preferences and helps speed up call processing.
How Does VA-STS Work?
Follow these simple steps!
Dial 711 (or 866-519-0570 for English) and inform the relay operator that you would like to make a VA-STS call. Then go to https://va-sts.zoom.us and the relay operator will give you a Meeting ID number to join.
Once connected, the Zoom screen appears on your computer. This is a one-way video connection in which the relay operator will see you. Provide the area code and telephone number of the person you wish to call. The relay operator will dial the number and connect to the other party.
You speak on your phone directly to the other party.
The relay operator sees and hears you, and repeats your spoken words to the other party as needed for clarity.
The other party talks directly you.
Video: How does a Speech-to-Speech (STS) call work - Andy's Story
Here’s how a STS user, Andy, communicates with standard phone users.