How Does Captioned Telephone (CapTel) Work?
It's a breeze!
Placing a call on a CapTel phone is just like using a standard phone, but even better.
Just dial the number of the person you want to call and the CapTel phone automatically connects to a captioning service.*
1
You speak directly to the other party on the CapTel phone.
2
The other party talks directly to you while the captioner listens.
3
The captioner transcribes the other party’s voiced message into captions.
4
You listen and read the captions on the CapTel phone.
* This only applies to 2-line CapTel 840. For one-line CapTel 840, all incoming calls must be routed to the CapTel service first by dialing 877-243-2823 then enter the CapTel user’s phone number.